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DELIVERIES AND RETURNS


International shipment:

The terms and conditions of preparation remain the same as French delivery but the delivery lead time can be different according to the final destination. You can obtain the precise list of the countries when you validate your order. You may have customs fees, according to the destination, which cannot be input to us.

The delivery cost is indicated in the order and will be charged to customer.

Delivery with DHL :

Zone 1&2 : 12 € DHL with tracking

Zone 3&4 : 18 € DHL with tracking

Zone 5&6 : 25 € DHL with trackingZone 7&8 : 53 € DHL with tracking

Area 1&2

Germany
Austria
Denmark
Spain
Finland
Greece
Irlande
Italy
Luxembourg
Netherlands
Portugal
UK
Sweden

Area 3&4

Andorra
Bulgaria
Cyprus
Estonia
Gibraltar
guernsey
Jersey
Latvia
liechtenstein
Lithuania
Malta
Norway
Poland
Czech republic
Romania
Slovakia
Slovenia
Swiss

Area 5&6

South Africa
Algeria
Cambodia
Canada
China
South Korea
Egypt
United States
Guadeloupe
French Guiana
Hong Kong
India
Indonesia
Japan
Malaysia
Morocco
Martinique
Mayotte
Mexico
philippines
Meeting
Singapore
Sri Lanka
taiwan
Thailand
Tunisia

Area 7&8

Angola
Argentina
Australia
bahamas
Bermuda
Belarus
Bolivia
Brazil
Green cap
Cuba
United Arab Emirates
Faroe Islands
Fiji
Iceland
Qatar
Ukraine


Returns:

You legally have 14 days to return a product, which are in absolute new and unused condition. Include the original invoice. Personalised products cannot be returned.

The return of the goods can only be made by mail, except when indicated otherwise. All good returns need the approval of TB Groupe first, which can be obtained by filling the “product returns” form available by clicking here : Product returns form


For any returns or any customer service problems our address is as follow:

TB Groupe

ZAC de Pommier Chansonniere

63650 La Monnerie de Montel

France

contacttb@tb-groupe.fr

+ 33 (0) 4 73 51 52 44
Monday to Friday, 9am-6pm