DELIVERIES AND RETURNS

International shipment:

The terms and conditions of preparation remain the same as French delivery but the delivery lead time can be different according to the final destination. You can obtain the precise list of the countries when you validate your order. You may have customs fees, according to the destination, which cannot be input to us.

The delivery cost is indicated in the order and will be charged to customer.

Delivery with DHL :

Zone 1&2 : 12 € DHL with tracking

Zone 3&4 : 18 € DHL with tracking

Zone 5&6 : 25 € DHL with trackingZone 7&8 : 53 € DHL with tracking

Returns:

You legally have 14 days to return a product, which are in absolute new and unused condition. Include the original invoice. Personalised products cannot be returned.

The return of the goods can only be made by mail, except when indicated otherwise. All good returns need the approval of TB Groupe first, which can be obtained by filling the “product returns” form available by clicking here : Product returns form

For any returns or any customer service problems our address is as follow:

TB Groupe

ZAC de Pommier Chansonniere

63650 La Monnerie de Montel

France

contacttb@tb-groupe.fr

+ 33 (0) 4 73 51 52 44
Monday to Friday, 9am-6pm