The terms and conditions of preparation remain the same as French delivery but the delivery lead time can be different according to the final destination. You can obtain the precise list of the countries when you validate your order. You may have customs fees, according to the destination, which cannot be input to us.
The delivery cost is indicated in the order and will be charged to customer.
Delivery with DHL :
Zone 1&2 : 12 € DHL with tracking
Zone 3&4 : 18 € DHL with tracking
Zone 5&6 : 25 € DHL with trackingZone 7&8 : 53 € DHL with tracking
United Arab Emirates
You legally have 14 days to return a product, which are in absolute new and unused condition. Include the original invoice. Personalised products cannot be returned.
The return of the goods can only be made by mail, except when indicated otherwise. All good returns need the approval of TB Groupe first, which can be obtained by filling the “product returns” form available by clicking here : Product returns form
For any returns or any customer service problems our address is as follow:
ZAC de Pommier Chansonniere
63650 La Monnerie de Montel
+ 33 (0) 4 73 51 52 44
Monday to Friday, 9am-6pm